Shipping Policy
US delivery services and timing, explained before you order.
Effective date: October 10, 2026. All amounts below are in USD.
Destinations and rates
We sell and ship to the United States. Checkout determines whether an address is supported. The free shipping threshold uses the discounted merchandise subtotal, excluding delivery charges and taxes.
| Service | Merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any subtotal | $7.99 |
Processing and transit are separate
Order processing takes 5–10 business days. Standard US transit is estimated at 10–15 business days after dispatch. These periods are added together, giving an estimated 15–25 business days from order to arrival. Business days exclude weekends and public holidays relevant to processing or carrier operations. Estimates are not guaranteed delivery dates.
Expedited service does not include a guaranteed arrival date unless we have expressly confirmed one for your order. Contact us before placing a time-sensitive order.
Tracking and changes
When tracking is available, dispatch information is sent to the order email address. Tracking scans may take time to appear. Email your order number promptly if your address needs correction or you want to cancel. Changes depend on the processing stage and may be impossible after dispatch.
Delays, loss or damage
Carrier capacity, weather, customs and incorrect addresses can delay delivery. Contact us if a parcel appears delayed, lost, damaged or marked delivered but cannot be found. Retain packaging and photographs where relevant. We will review the order and carrier information and discuss an appropriate remedy; your mandatory consumer rights remain intact.
Taxes and duties
Applicable taxes or other charges collected at checkout are shown before payment. If authorities or carriers impose import charges that were not collected at checkout, responsibility depends on applicable law and the terms disclosed for the order. Contact us before ordering if you need clarification.
Unsuccessful delivery
Please provide a complete, accurate address and monitor carrier notices. If a parcel is returned, contact us to discuss the circumstances and any lawful redelivery cost. We do not automatically deny a remedy solely because a delivery problem occurred.